• Smeg Commercial Ireland or authorised delivery agent will contact the purchaser for making delivery arrangements and the purchaser will avail himself to receive delivery in accordance with the agreed delivery schedule;
• Delivery will be effected by Smeg Commercial Ireland according to the quantities, within the agreed delivery schedule and at the prescribed costs
• In the event that delivery is not effected according to the quantities referred to in this order and / or within the agreed delivery schedule, the purchaser may either cancel this order or extend and change the time for delivery in accordance with the rights and remedies which the purchaser may have at law and under this purchase order against Smeg Commercial Ireland for non-delivery and or for any other damage and / or loss incurred by the purchaser.
• In this regard, if Smeg Commercial Ireland does not deliver the item purchased within 30 days of the Delivery Date, by reason of a cause not within Smeg Commercial Ireland control, the purchaser may give five (5) business days’ notice of termination of this purchase agreement Smeg Commercial Ireland.
• If the item/s purchased is not delivered within the said notice period, this purchase agreement shall terminate on the expiry of the said notice period. But time of delivery shall not be of the essence to this purchase agreement.
• If Smeg Commercial Ireland is unable to deliver the item purchased for any reason including inventory shortage, transportation difficulties or otherwise, it will inform the purchaser as soon as practicable either by telephone or through the email address provided by the purchaser and use reasonable endeavour to deliver the item purchased  within a reasonable period after the Delivery Date. The purchaser agrees that Smeg Commercial Ireland shall not be liable for any cost, expenses or damages for any delay in delivery.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at smegcommercial@gmail.com. If your return is accepted, we’ll make the necessary arrangements to collect the product. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smegcommercial@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at smegcommercial@gmail.com or call us at +353 87 6996631.